Pre-booking instructions:
Please select a timeslot that is 30-45 minutes AFTER your scheduled arrival time in Honolulu, Hawai'i. After you provide your information, you will receive a booking confirmation which will contain your assigned pre-arranged pickup point which is based on the flight information provided. Guests usually print out their confirmation emails as well.
Arrival instructions:
Once you have arrived, please make sure your phone is on since our dispatchers/drivers will make contact with you. If you do not have access to your phone, please make sure to print your arrival instructions and meet us at your assigned pre-arranged pickup point to ensure a smooth departure from the airport.
See Availability.
Pickup Details
Hawaiian Airlines Domestic / Inter-Island Flights: From your baggage claim, walk out to the main curb, turn left, and walk towards baggage claim #6 until you reach “Pre-Arranged 1”. Your driver will be waiting in this area for your pickup. International Flights: Please use the crosswalk at baggage claim #16 and cross over to the middle median where it is labeled “Pre-Arranged #3”. Your driver will be waiting in this area for your pickup. Delta and United Airlines From inside the baggage claim area, walk towards baggage claim #31. When you get to baggage claim #31, to the right of the bathrooms there will be a sign that reads “Pre-Arranged #5”. Walk out through the automatic doors and you will find a waiting area. Please wait here until your driver arrives. Alaska, American, Sun Country, Omni Air, Virgin America, Southwest Airlines: Please use the crosswalk at baggage claim #16 and cross over to the middle median where it is labeled “Pre-Arranged #3”. Your driver will be waiting in this area for your pickup. International Flights, Japan Airlines, Korean Air, ZipAir, JIN Air, China Airlines, Qantas Airways, Air Canada, WestJet: Please use the crosswalk at baggage claim #16 and cross over to the middle median where it is labeled “Pre-Arranged #3”. Your driver will be waiting in this area for your pickup. Since your pre-arranged pickup point is dependent on your arriving airline. You can also visit our website for additional arrival information as well.
Airports
30 to 45 minutes(approx.)
Not wheelchair accessible
Stroller accessible
Service animals allowed
Near public transportation
Infant seats available
Most travelers can participate
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund
This tour/activity will have a maximum of 10 travelers
Confirmation will be received at time of booking
Posted By : W7885MVlarryd
Great Service . Tracked our flight and picked us up early. We will use them every time we visit. Very Pleased with travel to and from the airport.
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Posted On : 2024-05-03
Posted By : Daniel_M
On time pickup with friendly driver. Smooth drive to airport with drop off at the Hawaiian Airlines checkin.
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Posted On : 2024-04-29
Posted By : Carol_N
Our driver was very personable and informative. The traffic was terrible but he made our ride enjoyable.
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Posted On : 2024-04-06
Posted By : 622lap
Shaystie was an awesome driver. Pick up was exactly as scheduled and she was very helpful and informative about the area.
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Posted On : 2024-04-04
Posted By : Joyce_O
On time when we arrived, very pleasant and helpful young lady. Very good driver. Instructions to find driver very clear.
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Posted On : 2024-03-17
Posted By : Companion10973071605
This transportation company was efficient and safe! Our driver Kai was entertaining and shared a world of knowledge about O'ahu!
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Posted On : 2024-02-28
Posted By : philaU3923JF
The service was punctual & picked us up at the airport as arranged & got us to our destination as planned for the agreed upon price.
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Posted On : 2024-02-24
Posted By : Rosemary_K
Gary was a very pleasant driver. He gave us some ideas of things to do while we were on Oahu. Just a very nice driver!
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Posted On : 2024-01-19
Posted By : F6292ZBlh
I used them in December 2022. I definitely liked their punctuality and hospitality and definitely their service. Therefore, I chose IES again in December 2023. I am more and more satisfied with them. Kaylah was my driver both ways. She was amazing, friendly and punctual.
I strongly recommend them. They are reliable!
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Posted On : 2023-12-12
Posted By : F6292ZBlh
I am repeating customer.
I had a good experience with them the first time I used them.
They are professional, reliable and friendly. The van is nice and clean all the time.
I chose them again on this trip. I am a satisfied customer!
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Posted On : 2023-12-09
