1.-Before you book make sure that you choose the correct option where your hotel is located since there are different hotel zones like hotel strip, costa mujeres, puerto morelos, playa del carmen and tulum.
2.- once you have arrived and gone trough migration and customes take the exit and look for our representative holding a sign with our logo,
3.-if you booked shared transportation our staff will assign you a vehicle the waiting time from the time that you meet our staff until you live the Cancun airport is 45 minutes.
4.- Our shared transportation is only included from 8 am and our last shuttle leaves the Cancun airport at 6 pm sharp.
See Availability.
Cancún International Airport, Carr. a Aeropuerto Cancún, 77500 Cancún, Q.R., Mexico
Confirm time with the local provider in advance of your experience.
transfer to Moon Palace hotel
2/6/2023 - 6/5/2025
| Monday - Sunday : | 08:00 AM - 09:00 AM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 06:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 06:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
| Monday - Sunday : | 08:00 AM - 07:00 PM |
15 to 60 minutes(approx.)
1: Hotel Zone, Cancún, Quintana Roo, Mexico
2: 77420 Costa Mujeres, Quintana Roo, Mexico
3: Puerto Morelos, Quintana Roo, Mexico
4: 77740 Punta Maroma, Quintana Roo, Mexico
5: Playa del Carmen, Quintana Roo, Mexico
6: 77733 Puerto Aventuras, Quintana Roo, Mexico
7: Tulum, Quintana Roo, Mexico
Not wheelchair accessible
Children must be accompanied by an adult
Stroller accessible
Near public transportation
Infant seats available
Most travelers can participate
This tour/activity will have a maximum of 120 travelers
Confirmation will be received at time of booking
Posted By : Mounir_A
My flight got delayed out of my control I got charged extra $16 dollars. I don’t think it’s fair when I called 18 hours in advance
Rating :
Posted On : 2024-05-13
Posted By : Brandy_D
The pick up from the airport to my hotel was fast and efficient! I was happy with the service through Viator
Rating :
Posted On : 2024-05-13
Posted By : Tashia_E
This was the worst experience I've had with a shared transportation company. Cancel my return trip with them and booked a different company.
Rating :
Posted On : 2024-05-11
Posted By : Rocio_R
Amazing ! They were very helpful and gave us all the nice tips about where
To go . He was waiting for us as
Soon as we
Landed he txt
Me to let me know where he was waiting and what he was wearing
Rating :
Posted On : 2024-05-09
Posted By : Laura_M
They were on time and service was great. Driver did a great job. Always concerned about our well being.
Rating :
Posted On : 2024-04-30
Posted By : Hardik_P
Waiting was not much. The driver text you the location he is waiting at and provides great service and is professional.
Rating :
Posted On : 2024-04-25
Posted By : Matej_S
Was stucked at immigration for 2 hours without internet and the company just left and marked me as no show even though I tried contacting them multiple times
Rating :
Posted On : 2024-04-18
Posted By : gail_m
Got us to the hotel quickly. Full van though. No extra seats but a child’s car seat- not occupied in the van
Rating :
Posted On : 2024-04-13
Posted By : AdrianThodhori
The transfer was advertised for $8/ person to Cancun hotels in hotel zone. After booking, the ticket shows that is good only for Moon Palace Hotel. After l contacted the operator l was told that l had to pay $7 more per person es an actra cost for my destination in hotel zone. As the booking was less than 24 hours from the starting time l was not able to camcel it, but accepted it. I contacted Viator 3 times, but they never responded back to me with an explanation as they promised. Over all is just a trap from operator offering a price that they honor for only one hotel, and ask for extra $ to take yoy to other hotels. Viator and people do not need such a scheme.
Rating :
Posted On : 2024-04-10
Posted By : Mohamed_M
After I paid for a round trip I was informed 24 hours later that they wouldn’t honor my transportation from hotel to airport on my departure date unless I pay an additional $11.00 . After I paid the additional $11 I still never heard back from anyone pretty much leaving me stranded in a foreign country. Send multiple messages and email and still never heard back from anyone. Absolutely horrible service, never again will I use this company
Rating :
Posted On : 2024-04-01
