Booking through Viator:
Instant confirmation.
Important: If you book through Viator by phone, make sure you receive the confirmation and that everything looks in order: Number of passengers, vehicle, type of service, date/time, flight information, pick up times. Make sure you provide your phone number so we can reach you if necessary.
Arrival instructions: We will be monitoring your flight status and we will be adjusting accordingly. The pick up time for your arrival will depend on your flight status, customs process and baggage claim. Our team will be waiting for you as soon as you are ready to go.
Our Airport team will have a sign with lead passenger's name.
Meeting points:
Cancún International Airport, Arrivals:
Terminal 2 domestic: In front of the Welcome Bar (Ground transportation / taxi to hotel area)
Terminal 2 international: In front of the Welcome Bar (Ground transportation / taxi to hotel area)
Terminal 3: In front of Air Margaritaville at ground transportation area.
Terminal 4: In front of the Welcome Bar at ground transportation area.
When our team has made contact with you, our staff will take you to the driver who will be parked at the Official Airport Ground Transportation platforms.
Need to reach us? Call, text, WhatsApp or use Viator message center. We will respond immediately.
See Availability.
Pickup Details
Meet and Greet: Our team will greet you at Ground Transportation zone at Cancún International Airport. We will be monitoring your flight status and we'll adjust accordingly. Direct. Door to door. Private Transfers. Customer service available 24/7 (English and Spanish). Top quality service.
Ports
Airports
10-passenger Private Van
5/26/2022 - 6/5/2025
| Monday - Sunday : | 05:00 AM - 11:30 PM |
| Monday - Sunday : | 05:00 AM - 11:30 PM |
| Monday - Sunday : | 05:00 AM - 11:30 PM |
40 to 60 minutes(approx.)
Not wheelchair accessible
Service animals allowed
Infant seats available
Most travelers can participate
This is a private tour/activity. Only your group will participate
Confirmation will be received at time of booking
Posted By : Kathleen_W
He was very polite and professional. Did not have any issues getting to our resort and offered to stop if we wanted to get a bottle of water.
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Posted On : 2024-04-30
Posted By : drleigh12
Excellence Transfers lives up to their name! They were waiting for us at the airport, no delays and the driver was wonderful (I wish I could remember his name right now as he deserves some kudos). He was friendly, informative and punctual. We were also pleased that he was the one who picked us up for our transfer from Playa del Carmen back to the Cancun airport. I even felt comfortable enough to take a short nap.
Communication was easy and they are responsive to questions. I highly recommend Excellence Transfers and plan to use them again in the future when I return to the Cancun area.
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Posted On : 2024-03-25
Posted By : Michelle_M
We flew into Cancun airport on a Saturday for my daughter's spring break trip, and our driver was supposed to meet us for our 3:15 pm arrival. Our flight was diverted to Merida, Mexico, because Cancun airport shut down due to being overwhelmed by incoming flights. We waited on the tarmac at Merida for 4 hours and finally arrived in Cancun at 8 pm. I emailed to let the transportation company know we were delayed, and they said "no worries - we will be there!" And our driver was there to greet us with a sign and a smile. He was there at 3:15 too, and came back again when we finally made it. Highly recommend this company for safe and friendly transportation service!!!
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Posted On : 2024-03-24
Posted By : Teresa_H
was nice to have someone waiting with our name so all the other people would leave us alone, they tried but we pushed on through
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Posted On : 2024-03-11
Posted By : Jason_f
Service was great. Even when I got lost, they found me and got me to my location safely. I would definitely book again!
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Posted On : 2024-03-05
Posted By : Cheryl_A
Our driver was amazing!
Safe, friendly and courteous.
I would recommend this transfer to everyone.
Viator is so organized.. 😊
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Posted On : 2024-03-01
Posted By : Yvonne_K
Pickup was on time with our name displayed. Git us to our hotel on time. I have no more to say. They did a great job.
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Posted On : 2024-02-29
Posted By : Kody_K
Easy and excellent service to communicate with. I was nervous about managing our itinerary, but transportation turned out to be a breeze. We scheduled a roundtrip from the airport and last minute, we wanted to spend our final day in Cancun due to an early flight. They were accommodating, picking us up in Playa del Carmen and dropping us off at our Cancun hotel without any hassle.
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Posted On : 2024-02-29
Posted By : Tina_R
My recent experience with this transportation service in Mexico has left me thoroughly dissatisfied and compelled to share my concerns. The overall service fell far short of my expectations.
Upon arriving in Mexico, what should have been a smooth process turned into a series of unsettling incidents. The initial frustration came as I spent a disconcerting 20 minutes searching for my designated ride.. Eventually, someone had to go find this lady holding the sign with my name who was sitting down and on her phone. This added an unfortunate and unprofessional touch to the entire service experience.
To compound matters, once inside the designated car, the driver, who spoke exclusively in Spanish, delivered unsettling news – he needed to switch drivers immediately. This abrupt change took place in an off-road location, leaving me, a solo female traveler, feeling vulnerable and apprehensive. The entire episode was deeply distressing, particularly when the new driver arrived in an alleyway, heightening my fear and prompting me to contact my family for safety concerns.
Throughout the 45-minute journey, I remained on edge, constantly fearing an unpredictable destination. My family members, upon hearing my distress, were understandably alarmed. This harrowing experience left an indelible mark on what should have been a relaxing vacation, even infiltrating my dreams with thoughts of potential kidnapping.
I do not recommend this service at all. If you are able pick a different service with Viator I suggest you do. I felt unsafe as a young women traveling alone.
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Posted On : 2024-02-11
Posted By : Kent_G
The view of the trip was nice. Wish we had water during the trip. No more information to give. Wish driver gave us a tour.
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Posted On : 2024-02-11
