Full day snorkeling adventure around Koh Tao

Posted By : Connector66236250232
I am just giving them 1 point of the rate because the staff in the boat was amazing, but unfortunately I had a VERY BAD experience with the tour agency "We travel & snorkelling" who gives this tour. They don't care about their customers, they just want your money and the customer service is VERY BAD AND RUDE. 2 hours after I was in the tour I started to feel very bad without any reason, the staff on the boat was super lovely and always caring about me and checking if I was feeling better at all times, which I really appreciate because in any tour I have been feeling such a care from the staff on a boat. Unfortunately I couldn't get better and they had to sent me back home, so I just could enjoy the first 2 hour of the tour (full day tour) They took photos of me I guess to prove what happened and inform it to the agency. When I got better I spoke to the agency to explain what happened and see if they can refund me at least half price or at least they offer me another activity so I don't feel I wasted my money, but the lady who spoke to me was super rude, saying that they don't refund in those kind of circumstances, being super closed to give me ANY solution and trying to cut the call as soon as possible, then I tried again sending an email to them but they didn't even reply to me. I understand it is a business but I think they should consider that many unexpected things can happen everyday and they should be more open to solve customers problems, because if this business is still alive is because of us. I think this is not a way to treat people and specifically customers. Don't waste your money here, just book from somewhere else, there are many places that offer the same tour way cheaper!!
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Posted On : 2024-05-17

Posted By : potjanunn
This trip is very good, crew is friendly, amazing experience. we travel tour can made me photos with turtle that I think I can’t do in my life.
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Posted On : 2024-05-14

Posted By : meabhmccl
Some great snorkeling spots, amazing crew, good food and drinks. Great value for money and a good way to see some of the islands gorgeous spots! Would definitely recommend.
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Posted On : 2024-05-14

Posted By : B1500TTmattm
The experience was amazing, food was great and the staff were brilliant. Got to see turtles and fantastic coral. The boat with the slide was also very fun.
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Posted On : 2024-05-14

Posted By : I1563HIoliviam
The trip was amazing! Great and friendly tour guides who took great pictures of my boyfriend and I, not only on the island but underwater too! Lunch was delicious and generous, great views and vibes! We were promised turtles and the team definitely delivered! We got to swim alongside two giant short tailed sea turtles which was magical! Would 100% recommend this tour it was amazing value for money so worth doing!
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Posted On : 2024-05-14

Posted By : bentes663
It was a great experience. They gave good food and arranged everything. They looked for a turtle for us and we could take pictures with it. They took pictures of us underwater too. It was amazing and they showed us beautiful places.
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Posted On : 2024-05-14

Posted By : Adam O
Great way to explore the island. Great snorkelling spots, lovely food throughout the day and even got to see some turtles. Highly recommend. Excellent Value for money.
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Posted On : 2024-05-14

Posted By : T7281IGtommyd
Nice friendly people on board would recommend to anyone wanting to see all the cool places in koh Tao, easy and laid back.
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Posted On : 2024-05-14

Posted By : kaitlynmZ2261KJ
Stopped at really great snorkelling spots and saw some sea turtles ! The staff were all so friendly and lunch was great yay
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Posted On : 2024-05-14

Posted By : M5232MXtomb
Was promised turtles, saw turtles, pretty cool, lunch was great, and the boat was amazing for the price, would 100 percent recommend
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Posted On : 2024-05-14