Private Airport Transportation. Our driver will be holding a name sign with your name on it and you will receive automated notifications via text messages about the status of your trip including your driver details.
Below you will find answers to the most frequently asked questions about Wazup's services.
1. What happens if my plane is early or late arriving?
We update all flight arrival times and we arrive when your plane lands, no matter whether you arrive late or early.
2. How much time do I have to meet the Chauffeur on my Airport Transfer Reservation?
We provide no less than 30 minutes of free wait time on each Airport Transfer for you to deplane and pick-up your luggage.
3. How far in advance should I place my reservation?
Availability changes daily and we suggest you place reservation as soon as you have firm travel dates and times.
4. IMPORTANT: If you wish to be greeted with a LEI, please contact us directly after making your reservation as it will incur a symbolic extra payment! Thank You
See Availability.
Pickup Details
"ALOHA! When you arrive at Honolulu Airport please follow these instructions based on the airline you arrive with: Delta & United DOMESTIC: Find the tour group exit in the back side of baggage claim 31, NOT street side. You will see the pickup spot. Alaska, American, AirCanada, WestJet, Suncountry, Omni, Virgin, Southwest. NORTH AMERICAN (except HA, DL, UA): Use the crosswalk between baggage claim 19 & 20 to the median. Drivers may be forced to turn around if passengers are not yet present. HA Interisland, Mainland (except International): From baggage claim 11, go outside, DONT cross any street, turn right and go straight. You will see the pickup area. INTERNATIONAL (ALL FLIGHTS): Exit the terminal using exit DOOR 2, use the nearest crosswalk (between pole number 5 and 6) to the median. Pick up only on GREEN curbside mark. IMPORTANT: 1. Please note that the driver can park at the pickup area only 15 minutes, if you do not see him right away, it means he is circling the car around. 2. We will track your flight and give you some grace period for the custom and luggage. If you do have a phone, please give us some courtesy call when your plane is landed. You can also ask one of the drivers at the pickup area to call us as well. Mahalo, WazUP!
Ports
Airports
Other
Confirm time with the local provider in advance of your experience.
Vehicle for 3 Passengers
9/3/2019 - 6/2/2025
| Monday - Sunday : | 12:00 AM - 11:30 PM |
| Monday - Sunday : | 12:00 AM - 11:30 PM |
| Monday - Sunday : | 12:00 AM - 11:30 PM |
25 to 45 minutes(approx.)
Infant seats available
Service animals allowed
Near public transportation
Stroller accessible
Most travelers can participate
Not wheelchair accessible
The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
This is a private tour/activity. Only your group will participate
Confirmation will be received at time of booking
Posted By : Amber_J
They do not come inside and help you with your luggage at baggage claim. You could get an uber or a taxi for WAY cheaper and have the same experience. The driver told me he was not allowed inside and would be ticketed, however, there were other drivers inside with signs waiting for people to arrive. Then he told me I booked the economy experience and with the business class experience he could come inside. So it went from he couldn’t come inside to I booked the wrong option for him to come inside. Neither economy nor business class was an a option through Viator. You just book it and I even had to contact them after the booking to give them my flight information. Also, it was a pickup for 5 people so they should assume there’s at least 5 suitcases with carry-ons and they sent an Escalade. The only reason we fit was because 1 person in our party missed their flight. The trunk was filled with luggage and we had to put bags under our feet, luggage even had to go in the front seat so if that person was with us neither them nor their luggage would have been able to fit. All around poor service.
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Posted On : 2023-07-13
Posted By : Terry_D
Driver was pleasant. The car was not what is depicted in your pictures. I could have taken a chance on an Uber and possibly done better.
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Posted On : 2023-06-29
Posted By : James_D
We had trouble meeting up at the airport. The directions given lead us to the wrong place. I reserved a private transfer for seven people in a large van. We had to use two cars which broke our party up. I would not use this group again and do not recommend them. Our private transfer back to the airport with another tour group was a lot cheaper, more than half, and we had a van.
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Posted On : 2023-04-17
Posted By : Stephen_W
Great experience. Was there upon arrival and sent texts and pics showing exactly where he was
Was fast and convenient and definitely would use again
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Posted On : 2022-08-08
Posted By : LynnMonkman
We found that the drivers were very well prepared and easy to reach arrived on time and were very friendly and easy to converse with.
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Posted On : 2022-04-15
Posted By : Sheryl_Q
Great driver he had a little confusion on pick up point but because he had sent his phone number, we were able to be in contact and he found us.
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Posted On : 2021-07-20
Posted By : RENA_L
The leis were magnificent. My daughter was very excited. They were very fragrant. Very kind and polite
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Posted On : 2021-06-02
Posted By : Frances_T
DO NOT purchase this!!! I repeat DO NOT purchase this!!! I spoke to the vendor & email. Simple just what my sign was to say. It was my boyfriend first time there I wanted it to be special. I got NO greeting NO Lei NOTHING!! When I landed got email where to meet them. a van was waiting with absolutely nothing so I got a cab service which I did not want. I paid for a lei greeting which I did NOT get! Please do not purchase this I requested a refund from company they told me no I could’ve asked for a lei when I got in the van? terrible terrible do not purchase from this company!! This Ruined the experience that I wanted my boyfriend to get from the airport
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Posted On : 2021-02-17
Posted By : Dreamer820253
Excellent, prompt service! We were very thankful for the ease of communication and scheduling through Viator. I would highly recommend for airport transfers to Waikiki!
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Posted On : 2020-08-01
