Miami: Everglades Airboat Ride with City Tour and Cruise Add on

Posted By : Milton_E
We never had the chance to go on the everglades, got to our hotel at 830p, p/u time was 2p, didn't happen till 315 Horrible Horrible experience Need someone to call me 3174963698
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Posted On : 2023-11-22

Posted By : Verna_L
The most memorable part of this trip is that it didn’t happen. It was such a disappointment to show up for the tour and it did not exist. After being told that they had no tour at 1:15 and that my name was not even in the system was very disappointing because I only had one day in Miami to enjoy the sights that never happened. I must say that I did get a refund in a timely fashion but this is the second time back to back that this has happened so goodbye Viator I am no longer a customer.
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Posted On : 2023-03-07

Posted By : Theknug
They scamed me, do NOT book anything with this company. Stay away from this company. So I booked my everglades roundtrip on December 21 for December 24 at 1pm. On December 23, around 27 hours before my trip I called them to make sure my booking is valid and to confirm the meeting point. The guy I talked to said that everything is fine. He also said that it would be perfect to do the cruise at 10 am to see Miami, it would be perfect to do before everglades tour and I agreed with him so I booked it. I never received any booking confirmation after I paid the amoun even though they said I would and I also called them and asked for it. Later that day, around 23 hours before my booking, they called me and told my my everglades tour is canceled and I have to do it 8 am instead and and had no choice to cancel and get refund because it was now less than 24 hours to the trip, even though I called to make sure it was happening a couple of hours ago. This would also move my cruise to 1 pm instead. They also told me that I cannot cancel this one because it is now less that 24 hours to event. So they basically waited to tell me it was cancelled until it was 24 hours to the trip because I called them a couple of hours before the 24 hour mark and the told me anything is fine. They can cancel anytime but I cannot. I did not want to the the cruise they sold me because I had other plans, the only reason I booked it was because it was before the everglades tour but now it was not but and I couldn't cancel it and get a refund because it was less that 24 hours to the event. They really finessed me on this one. Now to the tour, the tour was around 1 hour late and I missed my cruise because of that, so I lost all the Money. I also called them 5 times to make them send my confirmation and details about the cruise and they never emailed me that, they took my money but never provided any details of what I booked, what time it was and where we are meeting, they just told me on the phone that the cruise is gonna be after the everglades tour and nothing happened after the tour and I had no details and the tour was 1 hour late, so the scammed me on the cruise hear also and we were never able to go because of all that. Terrible experience and they really ruined my holidays, me and my family flew in from Europe and this company really did everything to make our stay in the US misserble. Just stay away from this company.
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Posted On : 2022-12-25

Posted By : Dahlia_h
Boat tour, and the mansions of the famous artist! Also the bus tour was a great experience something I haven’t had before I would really recommend it to anyone visiting Miami!
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Posted On : 2022-12-03

Posted By : Teresa_C
Extreme un organized at the booking office. I showed the Viator voucher on the phone. She couldn’t find it and ask for paper voucher which I don’t have that I stayed a hotel. Tried to call the tour company phone no. No answer. Lots of people standing outside not sure which bus to take. Thank god. I went into. Viator booking to show her the voucher and finally she let me go. The booking is under Miami nice tour but the location is under Miami tour. Very confusing. The Everglades Tour is worth going
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Posted On : 2022-11-14

Posted By : jmprevo
Overall good information and tours. Lunch at the restaurant was very good - one of the highlights of the day! Some of the people providing commentary on the tour were difficult to understand - strong accent. Every part of this 3 part tour was full! Buses, Bay cruise, and Everglades tours all packed. We felt like cattle and sardines. The ride through the Everglades was informative and beautiful. The Bay tour boat ride was informative and relaxing, and we enjoyed the openness and the breeze.
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Posted On : 2022-07-28

Posted By : Sammuel_M
Captain Bob was very knowledgeable and made our trip informational and fun We also saw a alligator and got within three feet of the boat.
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Posted On : 2022-07-08

Posted By : 767levl
We came in and the driver was very entertaining, we saw many celebrities houses and saw the beautiful city
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Posted On : 2022-06-01

Posted By : Helen_S
Our flight from Houston to Miami on April 1. I tried calling tour 25 hours prior and tour phone is not in service. (Tried 3 times). I sent 2 emails to place where it was shown to cancel. Its Sunday April 3 and still no reply! We had paid $383.94 for 6 people. I will be disputing this charge. Don't book with this company!
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Posted On : 2022-04-03

Posted By : bszampruch2016
Our flight was cancelled and didnt arrive in Miami until the night after door. i attempted multiple times to call the tour company before 24 hours but the phone number on Tourador is an unworking number. I emailed twice and never received a response. I spent over $400 and dont have a way to get in touch to get my money back as promised so i am disputing the charge on my credit card.
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Posted On : 2022-04-03