Private Arrival Transfer from Maui Kahului Airport OGG

Posted By : Krislyn_S
Late, non working A/C, Low Fuel lights flashing . We had to stop to get gas on our way or wouldn’t have made it to our destination. Car was nothing that was advertised on website, not even close . Paid $ 180. For 30 mile trip that was unnerving and it was Mother’s Day just myself and daughter. I will never use this company again and would be very careful about booking.
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Posted On : 2024-05-13

Posted By : Janice_M
I was never picked up. Viator messed up my reservation and I need a refund for full amount. Please take care of this.
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Posted On : 2024-05-01

Posted By : FrederickA_M
I did not use your service and your greed charged me anyway. Already explained my story to customer care and they did not care. The booking was cancelled within minutes of being made because it was made in error. The booking was done from a plane 1 hour before landing while showing a passenger how it could be done.
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Posted On : 2024-04-22

Posted By : Larry_B
Driver didn’t arrive on time, drove like a crazy man, very bad experience!, would not recommend. Uber would have saved us time and money.
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Posted On : 2024-04-18

Posted By : Heather_S
Our booked car service was not at the airport as the app stated when reserved and I did not get an email asking me to contact the car service until the day we flew from Michigan to Hawaii (two flights = 11+ hours with no cell phone service in the air). Once at the airport, we waited at the designated area with our luggage and there was no one. I contacted the phone number on my reservation confirmation to be transferred a few times and then learn our hotel was not located within the price listed on the app that I received a confirmation for. I was told that I would either need to pay a much higher fee, or contact Viator directly to cancel. After being up for almost 40+ hours without sleep and flying for nearly 11 hours, we were very disappointed.
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Posted On : 2024-04-10

Posted By : Deborah_B
Pleasant, friendly driver. Helpful, efficient service. Will certainly use again on our return trip to the airport
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Posted On : 2024-02-28

Posted By : Margy_S
Two days prior to our pick up, i called to confirm that our transport was in place. I was told that once we have our bags, call and the driver will be there. Apparently, the local operator had attempted unsuccessfully to contact me re the incorrect airport code and left a message related to the fee. We called after collecting our bags and were told that there was a problem w the airport code (?????) So,mehow As a result, there was no driver waiting. We called Viator and Carmel, waited an hour and then hired uber. When people are travelling, leaving an email or text is not sufficient. Often there is no access. Direct phone contact is required. I was very dissatisfied at the disconnect between Viator and the local operator. After a long day of travelling, there is nothing worse than your carefully planned way in advance pick up.
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Posted On : 2024-02-20

Posted By : Carmen_M
Erik was great! I do apologize thought there was a mix up on the tip I was told it was already taken care of. Would recommend you to everyone.
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Posted On : 2024-02-11

Posted By : Andrei_V
Your host will be in touch with you from the day of your departure from the airport of your origin until the moment when you are landed at your destination airport and picked your luggage. A few minutes later after the that you will be in the car riding to your destination, quick and convenient. That was an outstanding experience. Thank you, Viators!
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Posted On : 2024-01-07

Posted By : yvonne_b
The company was very understanding when we missed connecting flight and arrived the next day. They still provided transport.
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Posted On : 2023-09-28