Private Round-Trip Transfer: Honolulu International Airport to Hotel or Cruise Terminal

Posted By : Monica_H
Loved our driver. He gave us history lesson and pointing out places along the drive to our resort! Enformative, engaging , professional and a pleasure to ride with.
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Posted On : 2023-08-13

Posted By : Footprints495805
Awesome service! Seamless in pickup/drop off at the airport and hotel. Shuttle was super comfortable and drivers very pleasant.
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Posted On : 2023-05-29

Posted By : chintz1
Booked online with SUPERshuttle. Receipt said SUPERshuttle. Landed at the airport, no shuttle. No phone number on receipt. Was difficult to find number online but did finally find one. Called the number and was transferred to SPEEDYshuttle. They told us where to go and look for the podium. Where they told us to go, was where we were but there was no podium. Asked another shuttle person and they directed us to a lady in a Hawaiian print shirt. If you got close enough, you could see Speedyshuttle on the shirt. We asked where the podium was and she said she was "too busy" to get it out. We were put in a group to wait for the shuttle to arrive. Another Speedyshuttle driver arrived and gave his group leas, maybe they paid for this but we didn't get any. Do yourself a favor and book some other shuttle. We had a lot of aggravation and wasted an hour waiting for our prepaid shuttle.
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Posted On : 2023-04-13

Posted By : Dotty_S
Safe driver, local to the area and knowledgeable of the location. Waiting at airport when we arrived.
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Posted On : 2022-11-20

Posted By : O9312GUmattd
DO NOT USE. Red flag +++++… Customer service is next to non-existent. When you call you have to speak to Speedishuttle who’s on hold times are insane. Had booked a hotel-airport transfer and called the day before to confirm. Was told it was confirmed for 9:15am. As of 10am still no show. Had to catch a taxi. No phone call to tell you they are running late, they just don’t even care; they have your money and obviously whether they provide the service or not, is optional to them. First red flag is for the original transfer from the International terminal to the hotel- the car was not where we were told it would be in the confirmation email. There were no staff to direct us to our car. I had to go around asking every private car if they were our car. No one answered when we tried to call the service. For $160 USD one way, you’d have a better time flushing your money down the toilet.
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Posted On : 2022-07-09

Posted By : scootswho
We would have paid TWICE the fee for this excellent service! Wonderful Greeting, Terrific Drivers, Safe, Informed Up-To-The-Minute and Pleasant. They know the roads, traffic and how to speak to Visitors without being intrusive! We will never use anyone else. Private (not Shared) Service is the Way To Go!!
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Posted On : 2022-05-09

Posted By : edwardc409
Adding to everyone’s horrible experience. DO NOT USE THEM! I have never put in a review but felt it was really important to let everyone vacationing know. Plane landed and while it was taxiing to the gate got a call saying the pickup was going to be 2 hours late, even though I triple checked the night before. I called again and took almost 30 mins to get someone on the line. All they said was there was nothing they could do. Booked for another family arriving on the next day and SAME EXPERIENCE!! Never in my travels have I met a transport service so irresponsible with their customers and just left them hanging. Taxi turned out to be cheaper. Canceled both my own return and 3 other families due to the horrible service.
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Posted On : 2021-07-21

Posted By : tammygI1891JA
Worst experience at arrival and departure!!!! Departure , they never even showed up. Upon arrival -told To call at baggage claim could not get through to the line for 30 minutes and when I got through I got hung up on. When we found the shuttle the attendant told us we had to wait two hours for the shuttle. At departure they told us to meet at the hotel bus terminal the bus was supposed to show up at 12:15 at 12:16 I tried getting through cannot get through till 1235 and they said and we were still waiting and I said no we had to call an Uber we had a plane to catch at least they were decent enough to give me my money back. Do not use speedy shuttle they are not reliable
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Posted On : 2021-07-21

Posted By : Fan Q
AVOID THEM IF TRAVELING WITH BABY! And even if no baby, I suggest you avoid, since their customer service is a joke if anything went wrong with your trip. We booked a trip between hotel and honolulu airport. We were traveling with a one year old, so we paid extra to rent a carseat. On the trip back to airport, the driver forgot to bring the carseat!!!! The driver and coordinator said they will refund us, and we didn't want to miss the flight especially since we were traveling with a baby, so we took the shuttle. It was a disaster, my child was crying the whole time, my husband had to put her on lap. We were worried because our child refused to be belted with my husband. But since they said they will refund us, we sucked it up, but it was definitely not what we paid for. After the trip, I tried to contact speedishuttle thru email and phone multiple times. I didn't get back from them at all, they totally ignored, not even an apology. I contacted the bank to dispute and they told bank since I took the service they dont refund the fare. Excuse me? I paid for 3 tickets plus a carseat, not 2 tickets with our baby crying on lap and our heart to the throat with baby not securely seated. Speedishuttle definitely disgusted me how they handled my case.
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Posted On : 2021-06-23

Posted By : Stephen_W
Transfer from Honolulu Airport to the Hilton Hawaiian Village and then back the following week went smoothly both ways - met the contact in baggage claim and the car was waiting outside
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Posted On : 2021-03-25