To make your travels easier and to provide you with a more seamless vacation experience, we offer convenient and affordable transportation services that quickly and efficiently takes you from the Cancun International airport to your hotel or back, if needed.
Riding our private services is often more affordable than a taxi or other transport service and we have a variety of routes to provide you with all of the flexibility that you might need. Simply book the option of your choice and your reservation will be instantly confirmed.
Here are the options that we have available for our transportation services:
- Arrivals
- Departures
- Roundtrip
When you arrive at the airport and wish to be taken to your hotel, you can find our staff waiting for you with a sign with your name. When it is time to leave your hotel, you will be picked up in the lobby of your hotel.
See Availability.
Pickup Details
**Airport Pickup:** Upon arrival, please collect your baggage and head to the Arrivals Hall. Your driver waits outside of the terminal in the Ground Transportation pick-up area holding a sign displaying an orange Cancun Travel Experience logo. Please present your confirmation or photo ID upon pickup. Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time. Arrivals: If by any chance, you encounter any issues locating your driver please go to any of the following meeting points: - Terminal 2 (Domestic arrivals) at Welcome Bar - Terminal 2 (International arrivals) at Welcome Bar - Terminal 3 at Margaritaville Bar - Terminal 4 at Welcome Bar **Hotel Pickup:** Your exact pickup time will be confirmed a day before your flight departure, your driver will meet you at the lobby of your hotel. Please present your confirmation or photo ID upon pickup. Please be ready and waiting a few minutes before the confirmed pickup time, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Airports
Confirm time with the local provider in advance of your experience.
Playa del Carmen - Roundtrip
3/16/2024 - 6/5/2025
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
| Monday - Sunday : | 05:00 AM - 11:59 PM |
45 to 75 minutes(approx.)
Infants must sit on laps
Service animals allowed
Stroller accessible
Most travelers can participate
Not wheelchair accessible
This a private transfer, only you and your party will travel together.
Partial cancellations/refunds are not available for roundtrip transportation services.
Our services operate from 5:00AM to 11:59PM, if your arrival and/or departure falls outside these times please reach out to confirm availability.
For any last-minute changes and/or delays, please reach out immediately, please note all last minute changes are subject to availability and can´t be guaranteed.
Arrivals: Your transportation will be ready at exactly 30 minutes after your flight landing time and can wait up to 60 minutes after your flight landing time.
Departures: Please be ready and waiting at the lobby of your hotel, drivers are only allowed to wait a maximum of 10 minutes after the confirmed pickup time.
Please note pickups to/from multiple airport terminals/hotels are not allowed, pickup times are based on traffic/road limitations, any requests for changes will be reviewed and accepetd or rejected on supplier´s sole discretion.
Transfer services are not exchangable for any other services/routes.
This is a private tour/activity. Only your group will participate
Confirmation will be received at time of booking
Posted By : Casey_P
My wife and I were very impressed and enjoyed this ride. Our driver Abbi was there within 5 minutes of us walking out the door. There were a lot of drivers and services trying to get out attention but this was easy to get through and get to our Resort in Playa Del Carmen. Abbi even stopped by a market so we could get a drink.
Rating :
Posted On : 2024-05-13
Posted By : Karla_G
Our flight was delayed for 7 hours, however they were very understanding and kept in communication with me throughout the day. Adrian, our driver messaged me as soon as I landed so I wouldn’t be worried about not having my ride waiting.
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Posted On : 2024-05-04
Posted By : Nafeesa_R
We got out the airport and walked to the margaritavill and so many people approached us. Our flight was early and the new immigration system was fast. I called the number and 2 mins someone had a sign with our names. It was a smooth drive we went to playa del Carmen from Cancun. We’ll definitely book on our way back.
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Posted On : 2024-05-01
Posted By : Stephany_W
Driver was on time and very friendly! We had no trouble finding them at pickup. The ride was smooth.
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Posted On : 2024-04-28
Posted By : Veronica G
We had Hugo as our driver for pickup from the airport to our hotel and he provided great service we would definitely use him again! He was there early and gave us opportunities to make stops along the way if we wanted to he was there to serve us and it was a great experience!
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Posted On : 2024-04-25
Posted By : Matt_S
You canceled my transfer as I was getting on my plane and I had to scramble at midnight to find another way to get to my hotel. There are at least 20 companies here doing exactly what you do and it’s extremely disappointing that you couldn’t find another one of the 100 cars and bans that drove by me to help me. Very disappointed.
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Posted On : 2024-04-19
Posted By : strom9166
Adrian our driver to PdC was happy, polite and helpful. He had a sign with my name on it and that was such a great help. There are so many tourists in the crowd trying to find or get shuttles to their destinations. Arturo was so helpful over the phone when I called to let him know that our plane was waiting to get to hangar and lines for passports and baggage was a wait. Altogether would recommend Adrian and Cancun shuttle experience to any family or friends going to playa del Carmen. Maria Strom
Duluth, Minnesota.
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Posted On : 2024-03-23
Posted By : Kimberly_M
The driver did not show up at the airport. The transportation company canceled and left 4 girls stranded at the airport. The reason for the transportation was to have secure transport to the resort. We did get a refund but they should have done more.
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Posted On : 2024-03-20
Posted By : E8167HUsusanp
At Cancun airport, our luggage was not available for 90 minutes after our arrival. We tried contacting the tour operator by phone for transport to our resort, but received busy signals. The tour operator left the airport leaving us stranded. I have contacted trip advisor customer service asking for a refund.
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Posted On : 2024-03-18
Posted By : LaTanya_S
The driver Hugo was there upon arrival. He was very nice on the way to the resort. The ride and his driving was great. No issues at all. Also had soft relaxed playing music. I would definitely recommend Viator.
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Posted On : 2024-03-11
