Skip The Line Florence Accademia Gallery Tickets with Priority Entrance

Posted By : T8683DSmichelew
Please know the Academia itself was AMAZING, however we got the meeting location and had to ask someone that worked there how to get our tickets. He whistles for someone and then out of no where some guy walks up to us and hands us the tickets and then leaves. It was very sketchy and we were very weirded out by it. The tickets were obviously fine but to us it was not worth the money to book through here. Next time I would just book directly as it is much cheaper than going through here.
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Posted On : 2024-05-06

Posted By : Cameron_D
Literally some of the rudest people I’ve interacted with. Booked a tour same time and day as my fiancé’s family. They last minute change their time by two hours. I ask to be changed and they say it’s impossible because I booked on Viator. I contact Viator and they say the only people who can change is the host (??). Very snarky replies. Won’t be booking from them again at all.
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Posted On : 2024-04-30

Posted By : matthV8213LM
We couldn’t find the person who was supposed to give us the tickets, and there were no instructions about what to look for. Since we were given an address, we expected an office or kiosk, but it was just an office/apartment building. The number to call for help turned out to be in the US, so it wasn’t open (and they never returned the call later anyway). A tour guide down the street with a TripAdvisor sign gave us tickets, luckily. The Accademia itself was great.
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Posted On : 2024-04-17

Posted By : banks134_10
The skip the line tour was great but finding the guy with our tickets was very challenging. The address we were given was not correct. I would book another firm. Not worth the hassle of finding your tickets
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Posted On : 2024-04-15

Posted By : Rebecca_S
The Gallery was amazing! I would definitely recommend a tour as there was so much to see and it would have been helpful to understand some of the artwork.
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Posted On : 2024-03-22

Posted By : Thomas_R
The redemption point location and timing was a little confusing but once I found the person to meet, the process was convenient and the museum was an excellent experience
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Posted On : 2024-03-14

Posted By : Alysha_R
The statues and paintings are beautiful but the audio guide that is referenced is an additional 12 dollars at the door. Overall worth the extra money to pass the line but keep the additional audio cost in mine.
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Posted On : 2024-03-07

Posted By : Tammie_P
Excellent experience. The day we went was a free day for all with no skip the line, but the site refunded our money.
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Posted On : 2024-03-06

Posted By : ND_K
The ticket distribution agent had called in sick so we were left standing with no way to get in to the Florence Accademia Gallery. We walked into a different company with an actual office and they were able to work out entry but that took almost an hour. We simply got lucky cause the folks at the travel agency were able to help.
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Posted On : 2024-01-03

Posted By : CouchMan
My wife and I showed up in the exact place and time provided to us in the instructions sent to get into the Florence Accademia Gallery, but nobody was there to get us in. We kept asking the line attendants that worked for the gallery what we were to do, and they told us we were in the right spot and that a representative would show up to help us with the tickets. After waiting and waiting, I asked the gallery attendant again, and he pointed to this sketchy looking guy leaning against a wall and said that was who we were to speak to. The guy in question was just casually leaning against a brick wall looking at his phone - he was making no attempt to locate us, even though we had been standing by him the whole time - we just assumed he was, like the rest of the crowd, waiting to get into the gallery. He wasn't wearing anything to identify as a Viator rep, nor was he making an attempt to locate us, even though we were just a few feet from him well over the time we were supposed to be there. Once we approached him, he just kinda looked up from his phone, and said our last name. When we said yes, he handing us a couple of tickets, pointed to a line, and took off; that's it. So, yes, we did get inside, but only after having to wait for this lazy rep to be identified by someone else. It was a stressful experience - one that didn't have to be. I'll NEVER trust Viator to handle bookings for me again after this experience.
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Posted On : 2024-01-02