Eiffel Tower Access to the Second Floor and the Summit by Elevator

Posted By : T8001X
Sara was a fabulous tour guide from “Destinations” Travel (purple sign) The only down side was the top was closed this day due to difficulties with the elevator. We learned so much from Sara and she always had a smile and answered our questions with quick wit. Sara made our first experience in Paris very memorable!!
Rating :
Posted On : 2024-05-01

Posted By : Catherine_D
Wonderful experience. The group was very helpful as we got lost finding our tour. We were allowed to join the next group. Thank you so much for making this a great experience.
Rating :
Posted On : 2024-05-01

Posted By : Bethany_W
We recently booked to go to the summit of the Eiffel Tower during our trip to Paris. We were very disappointed with our booking. We booked the tickets on Viator in order to secure tickets to the attraction, to ensure we could visit during our trip, however this was not the case. When we arrived and met our guides, they took us through to security and we joined the line for tickets. We queued for around an hour before being told the summit was closed for the day due to being sold out, therefore we could only go to the second floor. Our booking with Viator was to go to the summit. We were given no option to leave the attraction and receive a full refund. Instead we were then taken to the next queue, where we waited for around another 40 minutes to get the lift to the second floor. During this time, the guides stood with us and told us a few facts about the Eiffel Tower. Once we got to the front of the queue and went up to the second floor, the guides left us and we did not see them again. Firstly, we booked the attraction with Viators with the understanding that our tickets would be purchased and therefore on the day we would not be disappointed and unable to visit the summit of the attraction, this was not the case. No tickets were purchased beforehand by the providers and they therefore sold out. It is not clear on the website that you would have to queue for your tickets. I understood this was not a queue jump booking, however we believed we would be queuing for the attraction and not the tickets themselves. Secondly, this is described as a guided tour. This was not a guided tour, the guides took us to the to queue and gave us a few facts while we waited to go up the tower. Once we got to the second floor they then left. Finally, we have paid a total of £114.12 for two people for this attraction. When we got to the attraction, tickets to the second floor (which is all we could complete) were €18.80 each, this is a significant amount less than we have paid. When we requested a refund from Viators, they have so far offered us a refund of £18.10. This is obviously a significant amount less than we paid for the tickets. Even taking into account the costs of the tickets to the second floor, this is still far from satisfactory. We were extremely disappointed with this booking, and if we knew booking via Viator would not secure the tickets, we would not have booked at all and in fact we may as well have obtained them once at the attraction itself. We will not be returning to Paris and have missed out on a valuable experience.
Rating :
Posted On : 2024-05-01

Posted By : Debbie_N
I loved this. Ekaette, our guide, was informed, paid attention to keeping the group together, and gave a lot of good information about the Eiffel Tower. AND we got to get up to the Summit! YAY! I was very happy with the timing as well. We chose 7:30pm and were able to see the sunset and see the lights on in the city below. We were there till 10pm so we also saw the sparkle lights at 10 (we were already down by then) but, it was a wonderful experience! I would highly recommend it. Also Ekaette was loud enough to hear without needed an audio device. Her voice projected well! Great job Ekaette! Loved the tour!
Rating :
Posted On : 2024-05-01

Posted By : Ashok_M
After paying high price ( approximately 80 euros per person online (the normal cost per ticket than the cost at the entrance by the Eiffel Tower was about 20 euros ) we still had to wait in the extremely long line and found out that our guide had to wait in the same line and buy the tickets like a regular visitor for the regular gate cost (20 euros) and because of this delay we were not able to go all the way to the top and was told that we were going to get a partial refund but no refund yet !!! The guide was good but the arrangements was poor and the experience was disappointing. No contact information easily available to discuss the refund on website. Won’t recommend this company
Rating :
Posted On : 2024-05-01

Posted By : 460fabianv
Ekaette, has a great story with an excellent way of telling a story about the Eiffel Tower and the most popular facts about the Tower. This way it's fun to learn about it!
Rating :
Posted On : 2024-05-01

Posted By : 145kentm
We had Div as a guide. His knowledge of the history and construction of the tower was superb. He was easy to understand and provided numerous excellent recommendations for things to do in Paris. Excellent tour.
Rating :
Posted On : 2024-05-01

Posted By : Eileen
We met our guide Anna & other members of our tour outside the grounds of the Eiffel Tower about 4:00 PM. From there we went inside & waited a fair bit of time to access the elevator to the 2nd floor. Anna gave us many facts about the history of the tower. From there we took elevator to the summit & saw some spectacular views of the city. Thanks Anna for a memorable experience!
Rating :
Posted On : 2024-05-01

Posted By : thomasbX9308JW
Liz was very professional and was very good of making sure everyone was equally informed and overall she was very impressive.
Rating :
Posted On : 2024-05-01

Posted By : Vacation586508
Excellent and very engaging guide. Always made sure everyone has heard her. One of a kind guide. A lot fun and facts………..
Rating :
Posted On : 2024-05-01