Itinerary
This is a typical itinerary for this product
Stop At: Xel-Ha Park by Xcaret, Puerto Juarez Federal Highway, km 240, Solidaridad 77780 Mexico
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system.
Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included.
Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture.
New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle.
Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.
Duration: 12 hours
Stop At: Xel-Há Park, Carretera Chetumal Puerto Juárez Km 240, locales 1 & 2, módulo B, 77780 Q.R., Mexico
Water Activities:
-Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Duration: 5 hours
Stop At: Xel-Há Park, Carretera Chetumal Puerto Juárez Km 240, locales 1 & 2, módulo B, 77780 Q.R., Mexico
Land Activities:
Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Duration: 3 hours
Stop At: Xel-Há Park, Carretera Chetumal Puerto Juárez Km 240, locales 1 & 2, módulo B, 77780 Q.R., Mexico
Air Activities:
Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Duration: 2 minutes
Stop At: Xel-Há Park, Carretera Chetumal Puerto Juárez Km 240, locales 1 & 2, módulo B, 77780 Q.R., Mexico
Special Activities at extra cost:
-Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm)
-Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity)
-Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
Duration: 30 minutes
Stop At: Xel-Há Park, Carretera Chetumal Puerto Juárez Km 240, locales 1 & 2, módulo B, 77780 Q.R., Mexico
All-inclusive Food & Beverages at Restaurants and Bars:
-Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Duration: 2 hours
See Availability.
Traveler pickup is offered
- During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup.
-In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city.
- To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased.
- We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes.
- Let us know if you are not in need of transport.
- We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property.
- The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud.
- Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park.
- If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
- You must be 10 minutes early at the assigned location.
Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.
Xel-Ha with Transportation
4/8/2024 - 6/30/2024
| Monday - Sunday : | 07:00 AM - 07:00 PM |
| Monday - Sunday : | 07:00 AM - 07:00 PM |
| Monday - Sunday : | 07:00 AM - 07:00 PM |
| Monday : | 07:00 AM - 07:00 PM |
| Tuesday : | 07:00 AM - 07:00 PM |
| Thursday : | 07:00 AM - 07:00 PM |
| Friday : | 07:00 AM - 07:00 PM |
| Saturday : | 07:00 AM - 07:00 PM |
| Sunday : | 07:00 AM - 07:00 PM |
9 to 10 hours(approx.)
Important: Children must be accompanied by an adult all the time.
Wheelchair accessible
Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
Stroller accessible
It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
Near public transportation
The Voucher schedule is informative and it does not indicate your pick-up time.
Infants must sit on laps
The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate
Tours and days of operation are subject to availability and changes.
If at the time of completing your purchase you do not have the name of the hotel, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
We accept changes of visit dates from one day to another with the restriction of one day before.
Some activities like underground rivers have a check point for health issues
In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
This tour/activity will have a maximum of 15 travelers
Confirmation will be received at time of booking
Posted By : Harry_T
Outstanding water park experience. Very unique and it's unlike anything we have in the US. Highly recommended.
Rating :
Posted On : 2024-05-12
Posted By : DianaKC79
I saw another review that said if you were a first-timer to Mexico, this would be a place for you. I agree with that. I feel like families and teenagers especially would have a great time at this park. Or if you haven’t snorkeled before or done other excursions. My husband and I are more experienced snorkelers and this just wasn’t very exciting for us. I did see a few fish. The waterslide was fun and very fast. We did do the cliff jumping which was also fun. Note! If you have a beard, bring your own mask, They only offer full face masks and they won’t seal if you have a beard. So snorkeling for my husband was impossible. Also regarding the GF options… the food was labeled but inconsistently. I had yogurt with seeds for breakfast and at lunch we went to the Mexican buffet and I had chicken taquitos and tamales with guacamole which was tasty. I didn’t have any issues but tried to be very careful. I think the Mexican buffet had the most to GF options to offer for lunch as they use a lot of corn. We also just wore our life jackets and floated out in the middle of the bay which was probably our favorite activity. We did not purchase any of the add-ons nor do the photo package. Although I think a lot of people were having fun with that and I thought it was brilliant marketing for the park to do Xelfies!
Rating :
Posted On : 2024-05-02
Posted By : D1261LYphilm
Good food, the lazy river is amazing.. cliff jumps good for adrenaline, plenty to keep you busy for a full day with all the mini attractions such as rope swings, zip lines, water slides, and Mayan caves ... speaking of Mayan caves.. there is an option to explore an original Mayan cave, where there is a pre set up photo opportunity on a partially submerged rock.. whilst myself and my wife where having this photo taken, a very large Moray Eel came from within the rocks that we were guided to lie on top of.. and came within inches of my arm before I noticed it.. a close encounter I neither paid for nor wanted! .. I advised site officials but I don't think much action was taken apart from a few radio messages. The only other 'con' (good choice of word) is the very expensive photographs that are taken throughout the day... one photo that we wanted from the selection was $40.. we passed.
Rating :
Posted On : 2024-04-23
Posted By : Chad_R
Snorkeling, bikes, zipline and many other great activities. Beautiful scenery. We loved how easy it was to pick up snorkel gear, life vests, bikes, etc. Great customer service all around!
Rating :
Posted On : 2024-04-01
Posted By : susies212
Went as a family of 5 (3 teen boys). It’s really a beautiful park and you will be in the water all day. My kids loved the tower slide we did it a bunch of times. The zip lines into the water were fun. They also loved the cliff jumps. By midday we pretty much did everything (other than the premium things) once so we went round 2nd time and took it slower by chilling in the tubing longer. The restaurants actually open earlier than they say, we waited to go and once was already full by the time we walked over for breakfast but then we walked to the other one. The maps are confusing but it’s not really that big so even if you go the wrong way it’s not far to backtrack. We took the bus booked via xcaret when we got the tickets online and that was helpful because our guide was organized and we had wristbands on before we walked into the park. We went the week leading into Easter in March and even though it was a Saturday it really wasn’t crowded we never waited long for any activity. That said bring reef safe sunblock we all burned a little even after reapplying, it’s a lot of water and it probably washes off quickly. The food wasn’t great for a vegan but the rest of my meat eating family enjoyed all the meat stuff. Also we did Xplor a couple days later and we all agreed that we like Xel Ha better.
Rating :
Posted On : 2024-03-27
Posted By : DroTravs
Amazing experience! Going into it, I had high expectations because Xel-ha is already so well-reviewed.
After visiting, it was easy to see why so many people love this place! The activities, environment, and gastronomy were all great! I particularly loved the snorkeling. I have never done it before so to be able to do it in this space was really nice.
The park is MASSIVE. There is so much space to explore and the activities are well spread out. The food and drink options were both really good! It's lovely that these were included in the ticket.
If you're not staying in an all-inclusive but want a day to feel like you are, go here!! We had a blast!
Peep my Instagram for content from my travel adventures @drotravels :)
Rating :
Posted On : 2024-02-24
Posted By : Lubica_G
To go under water and play with the rays was an excellent experience- for this activity you have to pay extra charge. But it was worth it.
Otherwise quite expensive entrance fee but in a beautiful park. I liked very much how they treat the environment. E.g. they will collect your sunscreen at the entrance (you can pick it up when leaving the park) and provide you with environmentally friendly one.
We paid another expensive fee of 69USD for photos package, but it did not work e.g. at the zip lines…
Probably would need more time to enjoy it thoroughly… The time ran very quickly…
But in overall nice day for much money.
Rating :
Posted On : 2024-02-08
Posted By : Loretta_W
We were looking for a relaxing day so dod the lazy river experience a couple times. The weather was beautiful the day we went. The grounds are kept beautiful and staff was very professional and accommodating. All in all, a super day and our tour guide snd transportation was very good
Rating :
Posted On : 2024-01-28
Posted By : Jamie_A
A very enjoyable day. As always with these trips from Cancun, the journey isn't brilliant. Takes about 2 hours but the bus was comfortable and pleasant enough. Received our entry tickets on the journey, so avoided any queues. Once you're in, you are left to your own devices -- meeting around 5.45pm for the trip home. The breakfast selection is good, and alcoholic drinks are served from 10.30am onwards. The lazy river is nice with the option of tubes or floating down with a snorkel. Can jump off the edge at a few designated points along the way. Other activities like swimming with dolphins or underwater Snuba cost between 60-100US extra each. Lunch is served from 12-5ish, good selection in the buffet. Don't lose the key to your locker, costs 20US to replace it. Also make sure to give your snorkel back and scan your wristband when you do, otherwise you might be charged.
Rating :
Posted On : 2024-01-14
Posted By : george_D
We were waiting at the meeting point, and the guide came but never called our names and left without us. they ruined a whole day of our vacation. when we called customer service, they kept saying we were not there and refused to give any compensation for ruining our day.
Rating :
Posted On : 2024-01-02
